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Response Times
Frequently Asked Questions
How quickly will I receive a response?
We typically respond within 24-48 hours for general inquiries. Safety concerns and urgent issues are prioritized and handled within 2-4 hours.
Do you offer phone support?
Yes, our phone support is available Monday-Friday, 9AM-6PM EST at 1-800-GIG-HELP. For urgent safety concerns, we recommend calling immediately.
What information should I include in my message?
Please include your account email, a detailed description of your issue, and any relevant screenshots or order numbers. This helps us resolve your inquiry faster.
How do I report a safety emergency?
For immediate emergencies, contact local emergency services first. Then report the issue to us through the safety reporting system or by calling our urgent support line.